Customer Satisfaction Survey

Please help us to serve you better by completing this survey. The survey will take approximately 2 to 3 minutes to complete.

(Your contact details along with feedback will be strictly kept confidential and shall not be shared with any third party)

Your name

Your Company name

Your email address

Your phone number

1. Which type of service do you use with our company? Ocean FreightAir FreightEx-Works / Door Delivery Services / Total Logistics

2. Overall, how satisfied are you with our service? Very SatisfiedSatisfiedNeutralUnsatisfiedVery Unsatisfied

3. Would you recommend our service to others? DefinitelyProbablyNot SureProbably NotDefinitely Not

4. How long have you used our service? Less than a month1-11 months1-3 yearsOver 3 YearsNever used

5. How often do you use our service? Once a week2 to 3 times a monthOnce a monthLess than once a month

6. What aspect of the service were you most satisfied by? BookingPricingIssuance of Debit NoteRelease of Bill of Lading

7. Has, our service met your expectations? YesNoDon't Know

8. Which branch do you work with? KolkataNew DelhiVizagMumbaiChennaiBangaloreHo Chi Minh (Vietnam)

9. We kindly ask you to specify your opinions and suggestions which are not included in the above questions that you would like to indicate.
   

10. Thinking of similar services offered by others, how would you compare the service offered by us? Much BetterSomewhat BetterAbout the SameSomewhat WorseMuch WorseDon't Know